What you can expect in a typical day
We are currently looking for Term Security Officers to join our team in helping provide coverage for our annual Turnaround from mid-March, and although not guaranteed, until mid-May. Our team of Security Officers are the face and voice of Irving Oil in the Saint John area and are the primary contact for all visitors, customers, and employees who access our facilities. Candidates must be available to be scheduled in a 24/7 environment and be willing to work at different Irving Oil locations in the Saint John area. Where this position is considered safety sensitive, our recruiting process involves a pre-employment drug and alcohol screening.
Responsibilities
Welcome all visitors, employees, and customers to Irving Oil facilities by greeting them in person or on the telephone.
Maintain a visible presence at all times, ensuring the highest standards of safety and security are met.
Dispatch security team members, facilities personnel, and internal medical staff during any emergency incident or event.
Coordinate arrival of emergency responders when necessary.
Enforce and govern the Facility Access Policy for all people entering our facilities.
Be a primary point of contact for all levels of the business.
Be a first point of contact for incoming calls and in-person inquiries and forward them to the appropriate parties efficiently.
Handle requests, feedback, and queries professionally and in a timely manner.
Issue temporary ID passes to visitors, contractors, and employees (if required) and ensure they are returned at the end of the day or completion of work.
Notify employees of a visitor's arrival.
Contact all appropriate emergency services and diligently report any incidents directly to the Security Operations Center.
Prevent and discourage all unapproved or unlawful entry to the site(s) and engage other security team members when necessary.
Education and experience
Minimum High School diploma or G.E.D. required.
Valid Canadian driver's license with no restrictions.
Proficient with MS Word, Excel, and able and willing to learn new software programs.
Graduate of a Criminal Justice or Police Foundations program is a definite asset.
Previous related work experience is an asset.
Current First Aid certification is an asset.
Experience in customer service is an asset.
Travel
Travel is not a requirement for this position.
What You'll Need to Succeed
Calm demeanor and ability to work well with others.
Good customer service skills with the ability to diffuse conflict and de-escalate situations in a professional manner.
Able to deal with difficult or unforeseen issues quickly and professionally by answering questions or transferring to appropriate parties when necessary.
Able to remain calm; quickly and efficiently respond to any emergency situations by working with the Security Operations Center (SOC).
Be well versed in security protocols and procedures.
Actively contribute towards a safe and secure culture, while engaging employees and visitors to so they have a good experience when on-site.
Job Requirements - Work Experience
Job Requirements - Education
Diploma / CertificationLocation
Saint John, NB